1. Introduction
This Payment & Fraud Policy explains how RoamAfrica Travel Booking (“we,” “our,” “us”) handles payments, protects transactions, and prevents fraudulent activity on our platform.
By making a booking, you agree to the terms outlined in this policy.
2. Accepted Payment Methods
We accept secure online payments through trusted payment providers, including:
- Credit and debit cards (including those issued by Visa Inc. and Mastercard Incorporated)
- Other supported digital payment methods (where available)
All payments must be completed in full before a booking is confirmed.
3. Payment Processing
3.1 Secure Transactions
All transactions are processed through certified payment gateways that comply with international security standards.
3.2 Payment Authorization
When you make a payment:
- Your card will be authorized and charged
- A confirmation will be issued once payment is successful
- Bookings are only confirmed after successful payment
4. Currency & Pricing
- Prices may be displayed in local or foreign currencies
- Final charges may vary due to exchange rates and bank fees
- Customers are responsible for any additional bank or currency conversion charges
5. Fraud Prevention
RoamAfrica takes fraud prevention seriously and uses various measures to detect and prevent fraudulent activity.
5.1 Security Measures
We may:
- Verify payment details
- Use fraud detection systems
- Request additional identity verification
- Monitor suspicious transactions
5.2 Suspicious Activity
We reserve the right to:
- Decline or cancel bookings suspected of fraud
- Request supporting documentation (ID, proof of payment, etc.)
- Delay processing for verification purposes
6. Customer Responsibilities
You agree to:
- Provide accurate and complete payment information
- Use only payment methods that you are authorized to use
- Keep your account and payment details secure
RoamAfrica is not responsible for unauthorized use of your payment method if your details are compromised outside our system.
7. Chargebacks & Disputes
7.1 Chargebacks
If a chargeback is initiated:
- We will investigate the claim
- Supporting evidence will be submitted to the payment provider
- Your account may be suspended during investigation
7.2 Fraudulent Chargebacks
If a chargeback is found to be fraudulent:
- Your account may be permanently banned
- Legal action may be taken where applicable
8. Refunds
Refunds are governed by our Refund Policy and depend on:
- Service provider terms (airlines, hotels, etc.)
- Booking conditions
Approved refunds will be processed to the original payment method unless otherwise agreed.
9. Payment Security
We use secure technologies to protect your payment data, including:
- Encrypted payment processing
- Secure connections (SSL)
- Restricted access to sensitive data
We do not store full credit card details on our servers.
10. Third-Party Payment Providers
Payments are processed through third-party providers.
RoamAfrica is not responsible for:
- Payment gateway errors
- Bank processing delays
- Third-party system failures
However, we will assist in resolving payment-related issues where possible.
11. Declined Payments
Payments may be declined due to:
- Insufficient funds
- Incorrect details
- Bank restrictions
- Fraud prevention checks
Customers should contact their bank if issues persist.
12. Compliance
RoamAfrica complies with applicable financial regulations and payment security standards, including:
- PCI-DSS (Payment Card Industry Data Security Standards)
- Local financial regulations in South Africa
13. Limitation of Liability
RoamAfrica is not liable for:
- Losses caused by unauthorized transactions outside our control
- Payment delays due to banks or providers
- Currency exchange differences
14. Updates to This Policy
We may update this policy at any time.
Changes will be posted on this page with an updated date.
15. Contact Information
RoamAfrica Travel Booking
Cape Town, South Africa
- Email: info@roamafrica.co.za
- Phone: +27 62 289 7240