1. Introduction
This Refund Policy outlines the terms and conditions under which refunds may be issued for bookings made through RoamAfrica Travel Booking (“we,” “our,” “us”).
By making a booking on our platform, you agree to this Refund Policy.
2. General Refund Principles
RoamAfrica Travel acts as an intermediary between customers and travel service providers, including:
- Airlines
- Hotels
- Tour operators
- Car rental companies
Refund eligibility is primarily determined by the policies of the service provider.
3. Flight Bookings
3.1 Refund Eligibility
Flight refunds depend on:
- Airline fare rules
- Ticket type (refundable or non-refundable)
- Cancellation timing
3.2 Non-Refundable Tickets
Most discounted or promotional fares are non-refundable.
In such cases:
- Refunds may not be available
- Only taxes or partial refunds may apply
3.3 Refund Processing
If eligible:
- Refunds are requested from the airline
- Processing may take 7–30 business days or longer depending on the airline
- Refunds are issued to the original payment method unless otherwise agreed
4. Hotel Bookings
4.1 Cancellation Policies
Each hotel has its own cancellation terms:
- Free cancellation (within a specific period)
- Partial refund
- Non-refundable bookings
4.2 No-Show Policy
If you do not check in:
- No refund will be issued unless stated by the hotel
5. Tours & Activities
5.1 Refund Conditions
Refunds depend on the tour operator’s policy:
- Full refund (if cancelled within allowed timeframe)
- Partial refund
- No refund for last-minute cancellations
5.2 Missed Activities
No refunds are provided if you fail to attend a booked activity.
6. Car Rental
6.1 Cancellation Policy
Car rental refunds depend on the rental provider:
- Free cancellation (if cancelled in advance)
- Partial refund
- No refund for late cancellations
6.2 No-Show
Failure to collect the vehicle may result in no refund.
7. RoamAfrica Service Fees
Service fees charged by RoamAfrica Travel:
- May be non-refundable
- Are separate from supplier refunds
8. How to Request a Refund
To request a refund, you must:
- Contact our support team
- Provide your booking reference
- Submit your request within the allowed timeframe
Email: info@roamafrica.co.za
We will:
- Review your request
- Submit it to the service provider
- Update you on the outcome
9. Refund Methods
Approved refunds will be issued:
- To the original payment method
- Or as travel credit (if applicable)
10. Processing Times
Refund timelines vary depending on the provider:
- Airlines: 7–30 business days (or longer)
- Hotels/Tours: 5–15 business days
Delays may occur due to:
- Supplier processing times
- Banking procedures
11. Changes Instead of Refunds
In some cases, you may:
- Change travel dates
- Receive travel credit
- Modify your booking
Fees may apply.
12. Force Majeure
Refunds may be limited in cases of:
- Natural disasters
- Pandemics
- Government restrictions
- Airline disruptions
Refunds will follow the service provider’s policy in such situations.
13. Disputes
If you are not satisfied with a refund outcome:
- Contact our support team for review
- Escalations will be handled in line with South African consumer laws
14. Contact Information
RoamAfrica Travel Booking
Cape Town, South Africa
- Email: info@roamafrica.co.za
- Phone: +27 62 289 7420