1. Introduction
Welcome to RoamAfrica Travel Booking (“we,” “our,” “us”).
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect personal information necessary to provide travel booking services.
2.1 Personal Information You Provide
When you use our platform, we may collect:
- Full name
- Email address
- Phone number
- Billing and payment details
- Passport details (for flight bookings)
- Travel preferences and booking details
2.2 Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and time spent
- Cookies and tracking data
3. How We Use Your Information
We use your information to:
- Process and manage bookings
- Communicate booking confirmations and updates
- Provide customer support
- Improve our website and services
- Send promotional offers (if you opt-in)
- Comply with legal obligations
6. Data Security
We implement appropriate security measures to protect your data, including:
- Secure payment processing
- Encryption technologies
- Restricted access to personal data
However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to:
- Provide services
- Meet legal and regulatory requirements
- Resolve disputes
8. Your Rights (POPIA & GDPR-Style Rights)
Depending on your location, you have the right to:
- Access your personal data
- Request correction of incorrect information
- Request deletion of your data
- Object to processing
- Withdraw consent
To exercise your rights, contact us at the details below.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices. We encourage you to review their privacy policies.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children.
11. International Data Transfers
Your information may be transferred to and processed in countries outside South Africa when dealing with international travel providers.
We ensure appropriate safeguards are in place.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised date.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
RoamAfrica Travel Booking
Cape Town, South Africa
- Email: info@roamafrica.co.za
- Phone: +27 62 2897 240